U.S. grocery distribution large United Pure Meals (UNFI) stated on Tuesday it’s working to revive its capabilities following a cyberattack final week that continues to disrupt the grocery provide chain.
UNFI stated as a part of its third quarter earnings report that it was “diligently managing via the cyber incident” it confirmed on Monday. The corporate is “serving to our clients with short-term options wherever potential,” stated UNFI chief government Sandy Douglas in ready remarks.
On the corporate’s post-results convention name, Douglas stated UNFI is “persevering with to securely convey our techniques again on-line and restore broad-based customer support as quickly as potential.”
The corporate, which is the first distributor for Amazon-owned Entire Meals, and provides over 250,000 grocery retailer merchandise together with frozen items, disclosed on Monday that it had recognized unauthorized entry to its IT techniques. Douglas stated on its name Tuesday that the corporate has since shut down its total community.
The corporate has not described the character of the cyberattack, but it surely stated the intrusion was inflicting ongoing disruptions to its operations, together with its potential to satisfy and distribute buyer orders.
Douglas instructed buyers on the decision that the corporate was delivery to clients “on a restricted foundation.”
One buyer of UNFI instructed TechCrunch that they’re trialing a brand new product in Entire Meals shops this week, however stated a lot of their provide had not been delivered. The shopper stated they’ve heard nothing from both UNFI or Entire Meals in regards to the disruption.
TechCrunch has heard anecdotal stories of diminished or empty cabinets at some shops affected by the disruption at UNFI, however it isn’t instantly clear if that is as a result of cyberattack or different provide chain points. A lot of the downstream real-world affect on grocery shops and their clients might not be seen till later this week.
Entire Meals has not returned a request for remark from TechCrunch. Reuters cited a Whole Foods spokesperson as saying that the retail large was “working to restock our cabinets as rapidly as potential” and referred further questions again to UNFI.
It’s not clear how a lot UNFI has spent on cybersecurity, nor who’s finally chargeable for cybersecurity on the firm.
A spokesperson for UNFI didn’t reply to a request for remark when contacted by TechCrunch on Tuesday.
A lot of the UNFI’s external-facing techniques are offline, together with net techniques utilized by suppliers and clients, in addition to the corporate’s VPN merchandise, based on checks by TechCrunch.
UNFI reported $8.1 billion in web gross sales within the quarter ended Could 3, 2025. The corporate stated it was anticipating to report a loss on web earnings and earnings per share for its 2025 outlook following the ending of a contract with a grocery retailer chain’s operations within the U.S. northeast, however that it isn’t adjusting its outlook presently as a result of “ongoing evaluation” of the cyberattack.