Nextiva and RingCentral are two of the most effective VoIP telephone techniques in the marketplace. Each VoIP options are respected, dependable and supply comparable enterprise communications options, which makes it robust to decide on between these choices.
I sometimes advocate Nextiva simply forward of RingCentral for many companies as a result of it’s a greater worth and simpler to make use of for smaller groups; nonetheless, RingCentral remains to be a wonderful choose, particularly for bigger firms with superior wants. Learn on to see if Nextiva or RingCentral is best for you on this head-to-head comparability.
1
Talkroute
Staff per Firm Measurement
Micro (0-49), Small (50-249), Medium (250-999), Massive (1,000-4,999), Enterprise (5,000+)
Any Firm Measurement
Any Firm Measurement
Options
Name Administration/Monitoring, Name Routing, Cellular Capabilities, and extra
2
CloudTalk
Staff per Firm Measurement
Micro (0-49), Small (50-249), Medium (250-999), Massive (1,000-4,999), Enterprise (5,000+)
Any Firm Measurement
Any Firm Measurement
Options
24/7 Buyer Help, Name Administration/Monitoring, Contact Middle, and extra
Nextiva vs. RingCentral: Comparability desk
| Finest for | ||
| Beginning value | ||
| Enterprise communication packages |
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| Fundamental plan options |
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| Efficiency & uptime | ||
| Safety |
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TLS and SRTP encryption SOC 2/SOC 3 compliant STIR/SHAKEN requirements RAY BAUM criticism Kari’s Legislation compliant HITRUST CSF licensed SSO and MFA HIPAA compliant |
| Help |
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24/7 telephone help 24/7 dwell chat help Skilled implementation |
| Latest enhancements |
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Actual-time agent steering in RingCX AI-powered teaching for gross sales groups RingCentral Occasions New AI capabilities |
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Backside line: It’s an in depth name, however Nextiva wins as a result of it’s the best mix of value, options and usefulness, making it a greater general match for many companies.
Learn how I evaluated Nextiva vs. RingCentral, and take a look at my really useful VoIP service suppliers beneath.
Nextiva vs. RingCentral: Pricing
Nextiva and RingCentral each provide three enterprise communication plans with further options, capabilities and advantages at every tier. And each VoIP options have the identical billing construction — charges are based mostly on per consumer monthly, with reductions in case you commit yearly.
Each of those suppliers make it simple to scale. You can begin with an entry-level plan after which improve while you’re prepared or have to unlock extra superior options.
Nextiva pricing
- Important plan: Begins at $18.95 per consumer monthly when billed yearly.
- Skilled plan: Begins at $22.95 per consumer monthly when billed yearly.
- Enterprise plan: Begins at $32.95 per consumer monthly when billed yearly.
- Free demo accessible.
RingCentral pricing
- Core plan: Begins at $20 per consumer monthly when billed yearly.
- Superior plan: Begins at $25 per consumer monthly when billed yearly.
- Extremely plan: Begins at $35 per consumer monthly when billed yearly.
- RingCentral gives quantity reductions while you hit 100 customers.
- Free 14-day trial and demo accessible.
Winner: Nextiva. It’s shut, however Nextiva has the sting due to its cheaper price for comparable options and higher worth for smaller groups.
Nextiva vs. RingCentral: Characteristic comparability
RingCentral has extra superior options than Nextiva. That stated, Nextiva gives some primary options at its decrease plan tiers that you simply don’t get from RingCentral except you’re on a dearer plan.
With both supplier, you’re getting the next options included with a base plan:
- Limitless calling within the U.S. and Canada.
- Video calling.
- Staff chat.
- Free native or toll-free quantity.
- Video convention recording.
- Voicemail.
- Auto attendant.
- Cellular and desktop apps.
General, there’s a couple of 90% overlap of all accessible options between every platform, however there are some slight variations in how they’re supplied and for what value.
Web faxing
Nextiva gives limitless web faxing on each plan, whereas RingCentral omits this function from its entry-level bundle.
Toll-free minutes
You’ll get both 1,500, 3,000 or 12,500 toll-free minutes along with your Nextiva subscription, relying on the plan tier. RingCentral solely provides you 100 toll-free minutes included as a base function, and 1,000 or 10,000 toll-free minutes on the subsequent two ranges.
Name recording and voicemail transcriptions
Name recording and voicemail transcriptions are solely accessible on Nextiva’s costliest plan. These options come customary with each RingCentral subscription.
Texting capabilities
If you need texting capabilities, you’ll have to improve at the very least one tier above Nextiva’s entry-level’s base plan. RingCentral has SMS/MMS messaging with each subscription, however the included messages per consumer are extra restricted in comparison with Nextiva’s texting limits at a equally priced plan.
Superior options
For these of you on the lookout for superior options, RingCentral has plans that include AI-powered assembly insights, dwell transcriptions, dwell name monitoring, whisper and barge and superior name queues. You’ll have to pay or improve to entry a few of these options, however you gained’t discover them from Nextiva.
Winner: Nextiva. Whereas RingCentral has extra superior capabilities, Nextiva delivers an unimaginable worth with its toll-free minutes, web faxing and texting — all issues that many companies prioritize over superior name dealing with.
Nextiva vs. RingCentral: Efficiency and uptime
Nextiva and RingCentral ship 99.999% uptime charges; this implies the techniques are basically at all times up and operating, with possibly a couple of minutes max of downtime per yr.
These suppliers are each clear about their efficiency. You may at all times entry service standing pages to see if techniques are operating easily, and there’s an entire audit log that tracks outage incidents.
Right here’s a fast abstract from RingCentral that tracks its uptime over the previous yr.
Other than operating easily and being accessible, each of those VoIP suppliers ship crystal-clear audio and video. The platforms are simply pretty much as good whether or not you’re utilizing the online app, desktop app or cellular app, and there’s nearly no distinction in high quality when evaluating the calls side-by-side.
Each on occasion, it’s possible you’ll expertise static or a dropped name, however this occurs with each supplier, and even landlines are inclined.
Winner: Tie. Nextiva and RingCentral each ship industry-leading efficiency and uptime.
Nextiva vs. RingCentral: Safety
Nextiva tackles safety from all angles. On a bodily degree, all knowledge facilities are monitored 24/7/365. Servers are saved in climate-controlled warehouses with 5 biometrics checkpoints and guard stations to limit entry.
Calls are protected utilizing TLS and SRTP encryption from all endpoints, and Nextiva commonly conducts third-party penetration assessments to establish any potential vulnerabilities.
As well as, Nextiva has a number of compliance certificates which might be acknowledged worldwide, together with ISO/IEC 27001, SOC 2, PCI DSS and HIPAA.
RingCentral’s safety is equally strong — for example, it makes use of TLS and SRTP to encrypt communication. RingCentral makes use of STIR/SHAKEN requirements to mitigate robocalls, and the platform is compliant with RAY BAUM and Kari’s Legislation. Like Nextiva, RingCentral is compliant with SOC 2 and HIPAA. It’s additionally SOC 3 compliant and authorized with HITRUST CSF.
You should use SSO and multifactor authentication to stop unauthorized consumer entry to your RingCentral platform and conferences.
Winner: Tie. Nextiva and RingCentral are each extraordinarily safe, and you may belief each of them to guard your calls, messages and knowledge.
Nextiva vs. RingCentral: Help
Nextiva and RingCentral present 24/7 help through telephone, dwell chat and e mail. You can even entry self-help supplies on-line via the suppliers’ data bases.
Each platforms have an amazing variety of constructive critiques on-line associated to buyer help — all mentioning the pace, helpfulness and data of help reps. That stated, there are some unfavorable remarks for each suppliers, however these appear to be one-off cases somewhat than a sample to be involved about.
RingCentral does present extra help and help than Nextiva throughout the preliminary implementation of the platform; nonetheless, RingCentral is extra complicated, so this appears to be supplied out of necessity. Nextiva is straightforward sufficient to deploy with out the additional help.
Winner: Tie. You’ll get 24/7 help from a pleasant and educated rep from both supplier via your most well-liked communication channel of telephone or dwell chat.
Nextiva vs. RingCentral: Latest enhancements
One purpose why Nextiva and RingCentral are each so in style and nicely appreciated is that they commonly take steps to enhance the platforms. Whether or not it’s a brand new function, plan enhancement or improve to an present product, you’ll be able to count on at the very least a handful of enhancements launched by every of those suppliers on a month-to-month or quarterly foundation.
Nextiva’s enhancements
Nextiva commonly makes usability updates to its NextivaONE and NextOS apps. The latest updates centered on directors, making it simpler to bulk edit present customers and navigate the software program. Anybody may now add places and time zones to contacts.
Earlier this yr, Nextiva added one other caller ID verification that labels all incoming calls as verified or unverified. This straightforward function might help shield groups from spam and spoofing.
RingCentral’s enhancements
RingCentral not too long ago rolled out RingCentral occasions and much more not too long ago added a ton of built-in AI capabilities. The platform can deal with large-scale on-line, hybrid and in-person occasions with as much as 100,00 attendees.
RingCX rolled out in November of 2023 for many places. Not too long ago, they added real-time agent steering, making teaching and coaching simpler than ever.
Past that, RingCentral has been placing a ton of emphasis on including AI capabilities to all of its merchandise. For instance, new AI-powered teaching, scoring, and gross sales insights had been added to RingSense for Gross sales.
Winner: RingCentral. Whereas each suppliers make common updates, RingCentral is focusing extra on bringing AI-powered capabilities to its platform.
Ought to your online business use Nextiva or RingCentral?
Nextiva and RingCentral are neck-and-neck in practically each class; for example, each options have robust efficiency, uptime and help.
RingCentral has made extra vital leaps with its new function releases, notably associated to AI and productiveness. And whereas RingCentral has extra superior options general, Nextiva nonetheless has the sting when it comes to general function worth based mostly on its costs and what’s included with every plan.
You may’t go fallacious with both of those suppliers, however Nextiva is my high suggestion on this house; Nextiva has a slight edge over RingCentral as a result of it’s a greater match for many companies. If in case you have a bigger firm and want superior call-handling capabilities, it’s best to take into account RingCentral as a substitute.
Methodology
I check enterprise communication instruments and VoIP suppliers based mostly on the next components:
- Commonplace and superior options: I ensure that the fundamentals are included with each plan (limitless calling, messaging, voicemail, and so on.) after which look to see what superior options are supplied and in the event that they’re accessible with out paying additional.
- Buyer help: Something lower than 24/7 help drops a notch in my e book, however I additionally assess help channels and whether or not questions or issues truly get resolved in a well timed method.
- Third-party integrations: One of the best VoIP suppliers combine with different enterprise instruments like CRMs, ERPs, faxing instruments and cloud storage techniques.
- Safety and privateness: Redundancy structure, superior encryption, server places, knowledge heart audits, multifactor authentication and superior account administration options are all considered.
- Uptime proportion: Is there something within the platform’s technical infrastructure that would result in unplanned outages, delays, service interruptions or downtime?
- Demo or free trial: It’s at all times a plus in case you can attempt the platform and run some assessments earlier than committing to a cost.
- General value: All the varied plan choices, charges, add-ons, month-to-month versus annual pricing, quantity reductions, set up prices, prices per line or extension and consumer prices.