Healthcare firm Kaiser Permanente is coping with a system outage that’s forcing its hospitals and pharmacies to fill out prescriptions with pen and paper — and is slowing down companies at different elements of the corporate, too.
“We’re at the moment experiencing intermittent community interruptions with a few of our purposes, together with the system that runs our digital well being information,” Kaiser Permanente says in an alert for Northern California residents. “Presently, it’s possible you’ll not be capable to entry some options on our website, together with e-visits, billing, message middle, and information.”
“Moreover, a few of our pharmacy, laboratory, radiology, and name middle techniques are experiencing intermittent interruptions. This might have an effect on our skill to promptly course of your prescriptions, lab attracts or check outcomes, or radiology procedures. We apologize for the inconvenience.”
One Verge staffer noticed the issues firsthand immediately whereas attempting to get a prescription crammed at a Kaiser hospital pharmacy. They mentioned all of the pharmacy’s techniques have been down, together with fee terminals, and that the pharmacists needed to fill out a point-of-sale kind to fill the prescription. Staffers on the pharmacy warned about lengthy wait instances, saying it may take an hour to fill a easy prescription.
The problems seem to increase past simply Northern California, as a thread on Reddit consists of experiences of points from locations like Southern California, Maryland, and Portland. Kaiser Permanente has additionally been replying to customers on X, saying that it’s “conscious of the system outages” and that it is “working to revive companies as quickly as doable.”
Kaiser Permanente didn’t instantly reply to a request for remark.