We have recently experienced a security incident that may potentially involve your Plex account information. We believe the actual impact of this incident is limited; however, action is required from you to ensure your account remains secure.
What happened
An unauthorized third party accessed a limited subset of customer data from one of our databases. While we quickly contained the incident, information that was accessed included emails, usernames, and securely hashed passwords.
Any account passwords that may have been accessed were securely hashed, in accordance with best practices, meaning they cannot be read by a third party. Out of an abundance of caution, we recommend you immediately reset your password by visiting https://plex.tv/reset. Relaxation assured that we don’t retailer bank card knowledge on our servers, so this data was not compromised on this incident.
What we’re doing
We’ve already addressed the strategy that this third occasion used to realize entry to the system, and we’re present process further critiques to make sure that the safety of all of our programs is additional hardened to forestall future assaults.
What you should do
We kindly request that you just reset your Plex account password instantly by visiting https://plex.tv/reset. When doing so, there’s a checkbox to “Signal out related gadgets after password change,” which we suggest you allow. It will signal you out of all of your gadgets (together with any Plex Media Server you personal) in your safety, and you’ll then must signal again in together with your new password. We perceive that this implies a bit of extra give you the results you want, however it’ll present further safety to your account.
Extra Safety Measures You Can Take
We remind you that nobody at Plex will ever attain out to you over e-mail to ask for a password or bank card quantity for funds. For additional account safety, we additionally suggest enabling two-factor authentication in your Plex account in the event you haven’t already completed so.
Lastly, we sincerely apologize for any inconvenience this example could trigger you. We take satisfaction in our safety programs, which helped us shortly detect this incident, and we wish to guarantee you that we’re working swiftly to forestall potential future incidents from occurring.
For step-by-step directions on methods to reset your password, go to:https://support.plex.tv/articles/account-requires-password-reset
Thanks,
The Plex Staff