Retail big Marks & Spencer has confirmed a cybersecurity incident, as clients report ongoing disruption and outages.
The British-headquartered retailer on Tuesday advised clients in a discover, which TechCrunch has seen, that the corporate has been “managing a cyber incident” over the previous couple of days. The discover, signed by chief govt Stuart Machin, mentioned it was essential to make operational modifications “to guard [customers] and the enterprise.”
The corporate mentioned its shops stay open and its web site and app are working usually.
It isn’t instantly clear what the character of the cyberattack is, or if buyer knowledge has been affected. An Marks & Spencer spokesperson didn’t instantly remark when reached by TechCrunch.
In a filing with the London Inventory Alternate, Marks & Spencer mentioned it had engaged exterior cybersecurity consultants to research the incident, and in addition notified knowledge safety authorities.
One buyer advised TechCrunch that in-store cost card terminals weren’t working. A number of different clients reported on social media comparable outages at numerous shops and disruption to order pick-ups.
In response to at least one buyer on X, Marks & Spencer mentioned it was “working laborious to resolve some technical points in our shops.”
Marks & Spencer claims it serves 32 million clients yearly, per its 2024 annual report.