Pipedrive Assessment 2025: Options, Pricing, Professionals & Cons

Pipedrive’s quick details Our ranking: 4.23 out of 5 Beginning worth: $14 per consumer monthly, billed yearly Key options: Visible pipeline administration Net chat Lead scoring Communications monitoring AI Gross sales Assistant

Pipedrive’s CRM is a gross sales software program providing customized pipeline administration, exercise and phone monitoring, and reporting analytics. Pipedrive’s automations enable organizations to streamline workflows and scale back redundant gross sales duties, permitting reps to concentrate on nurturing relationships and shutting offers.

Pipedrive is a scalable resolution for startups, small and midsize companies, and enterprises needing a CRM system. It has area of interest choices for industries like automotive gross sales, banking, and B2B. Whereas Pipedrive’s many pricing tiers are inexpensive in comparison with business requirements, it doesn’t supply a free-for-life platform, which could make it a deal breaker for some.

SEE: 10 Greatest CRM Software program for 2025

Professionals	Cons
Intuitive visible pipelines. Straightforward-to-use lead and deal administration instruments. AI instruments embrace Gross sales Assistant, electronic mail creation, and electronic mail summarization.	No free model. Restricted reporting and customizations should not superb for complicated gross sales processes. Lead technology and marketing campaign administration require add-on charges.

Pipedrive pricing

Rating: 4/5

• Free trial: Get full entry to Pipedrive CRM for 14 days with no bank card down.
• Important: $14 per consumer monthly, billed yearly, or $24 per consumer, billed month-to-month.
• Superior: $39 per consumer monthly, billed yearly, or $49 per consumer, billed month-to-month.
• Skilled: $49 per consumer monthly, billed yearly, or $69 per consumer, billed month-to-month.
• Energy: $64 per consumer monthly, billed yearly, or $79 per consumer, billed month-to-month.
• Enterprise: $99 per consumer monthly, billed yearly, or $129 per consumer, billed month-to-month.

Pipedrive options defined

Core options rating: 4.25/5

Superior options rating: 4.2/5

Customization: 4.7/5

Visible pipelines

View the customer’s journey by means of a gross sales course of with Pipedrive’s pipeline administration device (Determine A). This device clearly exhibits the place every buyer is at any given second, lowering the possibility of bottlenecks and missed gross sales alternatives. This simplified function permits for full management over duties and gross sales actions in even essentially the most complicated gross sales processes.

Net chat

Interact with web site guests with a mixture of a chatbot and dwell chat instruments to maximise lead technology and buyer help. Design a chatbot with preset questions and solutions to interact with guests 24/7 (Determine B). Then, when gross sales reps can be found, grant them permission to start out participating with shoppers, even from conversations began by chatbots.

Lead scoring

Lead qualification and scoring assist gross sales reps determine the leads almost certainly to transform into offers. Pipedrive’s lead scoring software program can qualify and categorize incoming leads based mostly on preset standards and key attributes (Determine C). With the addition of Pipedrive’s customized pipelines and fields, the function might help route these high-intent results in the best gross sales rep.

Communication monitoring

Pipedrive’s communication monitoring device permits customers to view all shopper engagements from one dashboard (Determine D). Filter by means of emails, responses, and conferences, and even schedule future communication. Construct belief with high prospects whereas monitoring their intent and strategizing the very best time to provoke contact.

Pipedrive AI

Enhance your gross sales efficiency and save time utilizing Pipedrive AI to automate workflows and content material technology. This device supplies sensible suggestions for apps that fulfill your distinctive enterprise processes and the subsequent greatest actions for high-potential offers. Its electronic mail creation function generates personalised emails based mostly on easy prompts, whereas its summarization device condenses emails to assist customers course of info rapidly.

SEE: Greatest AI-Powered CRMs: Options and Pricing

Pipedrive ease of use

Rating: 3.9/5

I scored Pipedrive’s ease of use based mostly on the consensus of customers on respected overview websites, akin to Capterra, G2, and TrustPilot. I additionally factored in my private expertise making an attempt out the platform.

Pipeddrive’s easy interface, drag-and-drop performance, visible pipelines, and complete data base all make it straightforward to study and use. Furthermore, it gives free CRM coaching movies, programs, and fast tutorials on its Pipedrive Be taught portal.

Pipedrive customer support: What customers say

Rating 4.15/5

All Pipedrive plans embrace entry to the corporate’s on-line assist heart, which comprises movies and guides about billing, pricing, subscription administration, and primary troubleshooting. You can too receive round the clock electronic mail and chatbot help. As well as, personalised onboarding and long-term strategic planning can be found for these spending over $1,000 in month-to-month recurring subscriptions. These embrace dwell coaching and ongoing strategic help on your workforce.

Reside chat help

Superior plan subscribers are eligible for dwell chat help throughout enterprise hours. When you improve to the Skilled plan, you may entry 24/5 dwell chat help (Monday to Friday). These subscribed to the Energy or Enterprise plan can entry the identical help 24/7.

Telephone help

Energy and Enterprise plan subscribers are eligible for buyer help through telephone from Monday to Friday (7 a.m. to 11 p.m.). You may entry this feature out of your Pipedrive account. Choose the “Fast assist” query mark button, then “Name me.”

Who’s Pipedrive greatest suited to?

Pipedrive most closely fits sales-focused groups and companies with easy gross sales cycles and automation wants. Its scalable plans additionally make it a wonderful selection for rising firms—from startups to enterprises.

Standard Pipedrive alternate options

Choosing the proper CRM on your group doesn’t need to be difficult, however you’ll wish to think about key factors, like your organization measurement, total gross sales objectives, and business wants, earlier than buying and implementing any CRM. This Pipedrive overview options high basic CRMs that share many core options with Pipedrive, like Hubspot, Zoho, and Creatio CRM.

Take into account the next choices in order for you an extended demo or trial interval with a CRM earlier than committing to an annual plan or a free-for-life choice.

Software program	Pipedrive	HubSpot	Zoho CRM	Creatio CRM
Free trial	14 days	No	15 days	14 days
Beginning worth*	$14 per consumer monthly	Free for as much as 2 customers	Free for as much as 3 customers	$25 per consumer monthly (minimal of 5 customers) base platform charge + $15 per consumer monthly
Pipeline administration	Sure	Sure	Sure	Sure
Native app integrations	Sure	Sure	Sure	Restricted
AI-powered instruments	Sure	Sure	Increased plans	Sure
Lead scoring	Sure	Sure	Paid plans	Sure
Constructed-in advertising and marketing and repair automation	No	Sure	Sure	Sure (add-on)

*Beginning worth with an annual dedication.

HubSpot CRM

HubSpot is one other sturdy gross sales CRM with AI instruments and workflow and phone administration much like Pipedrive. HubSpot gives many of those core choices in its free CRM tier, which may help as much as two customers. It additionally supplies essentially the most integration capabilities with each native and third-party functions in comparison with any of the alternate options.

SEE: Take a more in-depth look with this side-by-side comparability of HubSpot vs Pipedrive.

Zoho CRM

Zoho CRM is a extremely customizable CRM with built-in instruments for gross sales automation, advertising and marketing campaigns, and buyer case administration. Its biggest benefit over Pipedrive is that these instruments are supplied with its free plan for 3 customers. As well as, its paid plans embrace direct integrations with Fb and X for buyer engagement, social posting, and lead technology.

SEE: Discover this platform’s full options and capabilities in our Zoho CRM Assessment.

Creatio CRM

Creatio CRM has a robust AI know-how for no-code automation of complicated gross sales, advertising and marketing, and customer support processes. Its omnichannel Buyer Middle has built-in electronic mail, telephone, and social media communication channels. Plus, you may create customized apps and workflows to tailor the system to your distinctive enterprise wants.

Pipedrive overview methodology

On this Pipedrive overview, I used our in-house scoring device, which consists of essentially the most beneficial standards for assessing CRM software program. I then in contrast Pipedrive towards the business customary for every criterion in that rubric. I additionally referenced Pipedrive’s on-line sources and actual consumer suggestions and scores.

I used weighted standards to attain Pipedrive.

• Value: 25% of the full rating.
• Core options: 25% of the full rating.
• Customizations: 20% of the full rating.
• Superior options: 10% of the full rating.
• Ease of use: 10% of the full rating.
• Customer support: 10% of the full rating.

Conclusion: Is Pipedrive CRM price it?

Pipedrive is price it should you’re on the lookout for a easy and easy-to-use CRM system for managing your gross sales and lead administration cycle. It gives a number of subscription plans that may fit your finances and have wants. Nevertheless, should you want extra in depth automation and customization choices, Pipedrive won’t be the best CRM for you.

Regularly requested questions (FAQs)

Why is Pipedrive so sluggish?

Pipedrive typically lags for a number of causes, together with points along with your browser or community. Strive refreshing the web page, logging out and in of your Pipedrive account, confirming your browser is up to date to the newest model, or clearing its cache and cookies. Lastly, attempt logging into Pipedrive from one other community. If nothing works, contact the Pipedrive help workforce.

Is Pipedrive straightforward to study?

Sure, Pipedrive is straightforward to study due to its easy interface, visible Kanban-style gross sales pipelines, and one-click knowledge migration choice. It additionally has a complete data base and video tutorials to information first-time customers by means of preliminary setup and primary troubleshooting.

Does Pipedrive combine with Google?

Sure, Pipedrive integrates with a number of Google Workspace apps. You may connect Google Docs, Sheets, and Slides to offers and contacts in your Pipedrive information. As well as, you may entry Gmail conversations and Google Contacts, arrange Google Meet video calls, and observe Google Calendar conferences out of your CRM. Plus, its Google Chrome extension helps you to add offers and contacts to your CRM instantly out of your browser.