On Dec. 17, Salesforce unveiled Agentforce 2.0, the most recent iteration of its AI-driven platform. It’s designed as a customizable “staff” of semi-autonomous AI brokers.
Agentforce 2.0 consists of enhanced reasoning and knowledge retrieval capabilities that allow AI to answer advanced questions. Salesforce describes Agentforce 2.0 as “the digital labor platform for enterprises,” providing a “limitless” workforce powered by AI brokers. These brokers could be deployed throughout any division, outfitted with a brand new library of pre-built expertise, and might take motion throughout techniques or workflows.
“People with brokers drive buyer success collectively,” Salesforce CEO Marc Benioff mentioned throughout a livestreamed presentation.
Agentforce 2.0 will probably be launched in full in February 2025. Nonetheless, customers can start deploying Agentforce 2.0 in Slack in January.
What’s new about Agentforce 2.0?
Via Agentforce 2.0, customers can pull from a library of agent “expertise” — AI brokers designed for particular duties — or construct their very own utilizing pure language prompts. These brokers can execute multi-step plans and observe “if/then” directions, providing flexibility throughout varied workflows.

Pre-built expertise and workflow integrations permit for simpler customization. Brokers constructed by way of Agentforce can seamlessly hook up with instruments like CRM, Slack, Tableau, Mulesoft, and Salesforce’s AppExchange.
New, pre-built expertise embody:
- Gross sales Growth.
- Gross sales Teaching.
- Advertising Marketing campaign.
- Commerce Service provider.
In Tableau, Abilities for Analytics and Perception present visualizations to trace and analyze how effectively brokers carry out.
Slack integration is one other key spotlight. With Slack Actions, customers can automate updates by setting an agent to ship undertaking updates by way of direct message.
A few of these options are already obtainable:
- Tableau Semantic Layer, Abilities for Gross sales Growth, and Abilities for Gross sales Teaching can be found now. The latter two add $2 per dialog to your Salesforce invoice.
- Abilities for Tableau will launch on Dec. 18.
Agent Builder offers an answer for purchasers who don’t discover what they want among the many pre-built brokers. Utilizing pure language prompts, customers can design their very own brokers. Salesforce provided “’Onboard New Product Managers” for instance of a customized immediate. Agent Builder can even embody pre-built Slack actions.
How does Agentforce 2.0 combine with Slack?
In Slack, workers can message or point out the Agentforce brokers simply as they might a coworker. Customers can even discover a new Agentforce Hub inside Slack.

Generative AI allows Slack Enterprise Search, a brand new technique to contemplate context from Slack DMs, channels, and canvases.
Agentforce in Slack, Slack Actions in Agent Builder, and Slack Enterprise Search will all be obtainable to most of the people in January.
SEE: Organizations want to grasp the variations between sorts of AI to keep away from pointless bills — and generally, the job doesn’t name for generative AI.
How does the Atlas Reasoning Engine improve Agentforce 2.0?
“Reasoning” is the subsequent frontier in generative AI, with fashions like Amazon Nova performing advanced operations barely extra slowly than their friends to generate deeper solutions. Salesforce’s contribution is superior reasoning and retrieval-augmented technology in Atlas Reasoning Engine, the mannequin behind Agentforce.
Salesforce’s instance of a query that may profit from superior reasoning was, “What can be the precise funding car for my youngster’s school fund primarily based on my present earnings and threat preferences?”
With RAG, Agentforce can pull unstructured metadata from elsewhere within the Salesforce Platform. Primarily, RAG checks the AI’s work.
“Unity Environmental College is leveraging Salesforce’s Agentforce to develop our help past routine inquiries, permitting our workers to concentrate on learners who want extra customized steering,” wrote Melik Khoury, president and CEO of Unity Environmental College, in a press release from Salesforce. “By integrating agentic AI into our workflows, we are able to shortly tackle customary questions like monetary assist particulars or class registration whereas liberating our staff to have interaction extra deeply with college students.”
Enhanced reasoning and RAG within the Salesforce Platform will probably be open for enterprise in February.
Salesforce goes all-in on AI
Salesforce has dedicated considerably to integrating generative AI into its merchandise, together with the enthusiasm for Agentforce that kicked off in September.
“Within the subsequent few years, I’d anticipate we’ll have the ability to ship extra agentic specialists,” Claire Cheng, VP of machine studying and engineering for Salesforce AI, mentioned in a press launch.”The reasoning engine needs to be one of many first elements enterprise organizations contemplate when evaluating digital labor choices.”