Samsung’s flagship soundbar, the Q990D, is being rendered ineffective for some house owners after a defective firmware replace that the corporate rolled out this week. The sheer variety of studies on Samsung’s community forums, Reddit, and AVSForum affirm that one thing has gone very improper with the premium Dolby Atmos system in latest days. The problem isn’t restricted to any particular area, with clients in america, Austria, the Philippines, Malaysia, and different international locations all sharing within the frustration.
Clients say the soundbar has gone unresponsive and that not one of the normal manufacturing facility reset strategies are working; affected models are additionally inaccessible through Samsung’s SmartThings app. The system powers on, however seems to freeze on the TV eARC enter — with no sound output to talk of.
The offender appears to be the newest firmware launch, which is model 1020.7. Many Q990Ds are set to routinely set up new updates, which has led to widespread complaints concerning the unhealthy software program over the past a number of days. For those who’ve received a Samsung soundbar, it could be clever to disable automated updates in the meanwhile till this case has cleared up. There are scattered studies of the identical bug impacting different Samsung fashions just like the HW-Q800D and HW-S801D, however the bulk of complaints pertain to the Q990D. It’s one of the crucial well-reviewed soundbars available on the market, so that is an unlucky growth.
The Verge has reached out to Samsung for remark. Apparently some clients have already been instructed to ship of their Q990D {hardware} for restore. That looks as if a worst case situation, so hopefully Samsung may have a better, at-home resolution as soon as it realizes the scope of this drawback. Can the malfunction be resolved with one other firmware replace within the coming days? Keep tuned.
Thanks for the tip, Eric.