Essentially the most problem-free EV charging networks within the U.S. proper now are those constructed by Tesla and Rivian, in keeping with a new survey from Client Reviews.
The publication surveyed 1,230 homeowners on their EV charging experiences between March 2024 and February 2024, and simply 4% of the respondents stated they skilled issues at Tesla’s Supercharger community. Solely 5% stated they skilled issues utilizing Rivian’s Journey Community chargers.
Homeowners had the worst expertise with Shell’s Recharge community, having reported an issue 48% of the time. EVgo and Blink chargers have been equally troublesome, with homeowners experiencing issues 43% and 41% of the time, respectively. Different well-known networks didn’t carry out too properly, both, with homeowners logging issues at Electrify America 35% of the time and at ChargePoint chargers 24% of the time. Rivian and Tesla have been the one networks in single-digits.
EVs made up greater than 8% of auto gross sales within the U.S. final yr, according to Cox Automotive, and whereas gross sales progress has cooled, total quantity remains to be rising. Individuals are more and more embracing electrical automobiles, however it’s clear from Client Reviews’ survey that most of the charging networks meant to assist that adoption are lagging manner behind. Representatives for Shell, EVgo, Blink, Electrify America, and ChargePoint didn’t instantly reply to requests for remark.
Client Reviews stated that the most typical reported issues throughout all networks needed to do with making funds and with the charging station {hardware} itself — particularly with the screens.
“By calling out damaged screens, cost points, and sluggish charging energy, neighborhood members are crowdsourcing knowledge that may maintain charging networks accountable and enhance drivers’ expertise with public charging,” Client Reviews’ marketing campaign supervisor Drew Toher stated in an announcement.
Tesla has been constructing out its Supercharger community for over a decade now, so it’s not stunning that it has hammered out loads of the problems that also plague many of those different corporations. And that’s nice information for non-Tesla EV homeowners or potential patrons, because the firm has opened up the Supercharger community to primarily all different electrical automobiles.
What’s a bit stunning is that Rivian is seemingly matching Tesla in the case of reliability, a minimum of primarily based on these respondents’ experiences. Which means it’s off to an excellent begin with its first 100 stations. However will probably be as much as Rivian to keep up that high quality because it makes an attempt to construct the opposite 500 stations it has planned for North America.