After Employer.com acquired bankrupt accounting startup Bench in a fire-sale late final yr, CEO Jesse Tinsley pledged on LinkedIn and elsewhere to honor previous buyer funds.
“We’re honoring all pay as you go Bench companies though we is not going to have the income from that straight ourselves,” Tinsley said in an interview with founder and investor Julian Weisser.
However some Bench clients say they’re being charged to get books or tax returns they beforehand paid for.
A lawsuit filed on Tuesday by Bench buyer Qorum claims that Bench required it to pay to get its 2023 tax return, regardless of having already paid for the service below Bench’s earlier homeowners.
“Defendant Jesse Tinsley made negligent misrepresentations when he falsely acknowledged that Employer.com would honor pay as you go Bench companies,” the lawsuit alleges.
One other buyer, who requested anonymity, was shocked to study they wanted to resume their subscription to get accounting books accomplished after they paid for that service two years in the past, in accordance with correspondence seen by TechCrunch.
After they questioned this, a Bench consultant informed them that “Bench 2.0” has no affiliation with prior obligations and that Employer.com couldn’t tackle unpaid work.
Employer.com’s CMO Matt Charney strongly disputes that Bench is charging for beforehand paid work. “We have now been, and are honoring pre-paid companies for our clients,” he stated.
Charney additionally stated it delivered that tax 2023 return to Qorum with out requiring further fee. However Qorum’s founder Andrew Pietra informed TechCrunch he was required to proceed his subscription to get the return within the first place.
Below its earlier possession, Bench burned via $135 million and struggled to get AI to interchange human bookkeepers. That led to lengthy delays and massive piles of books that also wanted to be accomplished, in accordance with former workers.
A number of Bench clients beforehand informed TechCrunch that Employer.com had additionally despatched them notices meant to get them to click on on a consent button that had them foregoing refunds on pay as you go companies.
Many books and returns remained incomplete when Bench abruptly shut down on December 26 final yr. Employer.com, a U.S. firm, introduced plans to purchase the Canadian fintech lower than 72 hours later.
The fintech’s abrupt collapse was attributable to a scarcity of liquidity after its essential creditor, the Nationwide Financial institution of Canada, declined to lend it an extra $7.7 million in December 2024. The NBC had already supplied $51 million USD in credit score to the troubled startup, in accordance with earlier filings.
Sarcastically, it’s the information of Bench’s sudden shutdown that led to its rescue. The corporate had beforehand shopped itself round however didn’t discover a critical purchaser, the filings word.