Customers of Whoop’s health trackers have been reporting that their Whoop MG health trackers are turning unresponsive, in some circumstances inside below an hour of setting them up. Now, the corporate is outwardly changing the trackers, in some circumstances earlier than the customers even ask, TechIssuesToday reports.
Launched alongside the Whoop 5.0 earlier this month, the Whoop MG (which stands for “Medical Grade”) comes with EKG capabilities and blood stress insights and requires a premium Whoop Life subscription that’s $359 per yr. Customers began reporting points with the tracker nearly instantly.
On Might eleventh, a user reported within the Whoop group discussion board that their MG “stopped working in a single day after working for 8 hours. No inexperienced gentle, no bluelight nothing. It gained’t now pair with the app.” Others replied to say the tracker failed even sooner for them, with one individual reporting that it went inert after just half an hour of use. Some additionally report that their 5.0 has failed.
It’s already been a troubled launch for Whoop. Earlier this month, some customers have been outraged when Whoop stated they would wish so as to add one other 12 months onto their memberships to keep away from the improve price for the Whoop 5.0. Beforehand, customers solely wanted to have 6 months left on their subscription to get a Whoop 4.0. The corporate quickly walked its new phrases again, posting on Reddit that those that had no less than 12 months left could be eligible for an improve.
Whoop didn’t instantly reply to The Verge’s request for remark.